Exhibitor Spotlight

Exhibitor Spotlight: Crisis

Exhibitor Spotlight: Crisis

Volunteers are at the heart of what Crisis do. Hear how they have been committed to ensuring their members were not homeless and alone this Christmas. Read more in this Exhibitor Spotlight.

Volunteers make a huge contribution to the work that Crisis does, in our day to day service delivery, shops, fundraising and with Crisis at Christmas. The hard work and commitment of our volunteers supports Crisis to change people’s lives and ultimately, to end homelessness.

Since the coronavirus outbreak began, we’ve never had a better understanding of the value of home – and why having somewhere safe and secure to live should be available to all.

It’s demonstrated to us all that ending homelessness is not only possible, but something we can work together to make happen – if we act now.

This past year coronavirus has impacted all our lives and we made significant changes to how volunteers support Crisis to ensure that we are responding responsibly to this risk. Volunteers have always been integral to our work during Christmas, and that continued to be the case in 2020.

The service offer for our guests had to change significantly, and the way in which we work with volunteers also differed last year.

With your help, we were able to give people a Crisis Christmas with friendship and support, food and crucial advice.”

We were committed to ensuring our members were not homeless and alone this Christmas. As such, we delivered hot food, ensured that our members had access to advice and guidance, provided a befriending service, and online health, wellbeing and entertainment activities.

This enabled us to continue to offer support and connection in a socially distanced way and also provided some new volunteering opportunities.

Volunteers supported our guests with key services including advice and healthcare, and for the first time last year by providing online and phone services so that guests can access a range of information and help as well as activities and entertainment over the Christmas period. Operations volunteers were key to setting up Christmas, and accommodation volunteers supported guests staying in our Crisis at Christmas Hotels.

Since the coronavirus outbreak began, we’ve never had a better understanding of the value of home – and why having somewhere safe and secure to live should be available to all.”

Whether people are lonely in hostels or emergency hotels, in a room that’s safe but miles from the people they know, we provided phones and connectivity, and our volunteers made contact to show them that they matter.

We were here for them and we helped them with any longer-term needs and plans to leave homelessness for good.

Thanks to 1,102 amazing volunteers, at Christmas we were able to provide support to 2,004 people experiencing homelessness.


Richard Lee, Director of Fundraising at Crisis:

“We’re extremely grateful to everyone who gave their support at Christmas. With your help, we were able to give people a Crisis Christmas with friendship and support, food and crucial advice. Christmas is just the beginning – now we’ll be working with people throughout the year, helping them to leave homelessness behind for good.

“It’s been a difficult time for us all, but thanks to the generosity of our supporters we’ve been able to adapt our frontline services and be there for people without a safe and stable place to call home.”

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